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Cancellation policy

Customers who are to be regarded as consumers may withdraw from a distance contract or a contract concluded away from business premises within 14 days without giving reasons. The information on the conditions and consequences of revocation are set out in the following revocation instructions:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you third party, who is not the carrier, has taken possession of the goods or on which you or a third party named by you, who is not the carrier, has taken possession of the last goods, the partial consignment or the last item. To exercise your right of withdrawal, you must send us

cocoome e.U. Hengsberg 64
8411 Hengsberg
Tel: 0650/7700793


of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Please note that you must return the item in the condition in which you received it. That means, the The article must also be new and unused as well as complete be complete.

Brand labels and hangtags must remain on the product if you wish to return it. The goods must also be returned in their original packaging.

The revocation must be enclosed with the return in printed form.


Consequences of revocation

If you withdraw from this contract, we must refund all payments we have received from you (excluding delivery costs) immediately and at the latest within fourteen days from the day on which we receive the return shipment.

For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us (cocoome e.U., Hengsberg 64, A-8411 Hengsberg) immediately and in any case within fourteen days of receipt at the latest. The deadline is met if you send the goods before the period of fourteen days has expired.

The customer shall bear the transport costs and the risk for the return transport of the exchange shipment. For administrative reasons, consignments that have not been sufficiently franked cannot generally be accepted.

You must pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check their condition, properties and functionality or if the goods are returned in a used condition.

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