Privacy policy

Last updated: July 8, 2026

cocoome operates this shop and website, including all associated information, content, features, tools, products and services, to provide you as a customer with a personalized shopping experience (the "Services"). cocoome is built on Shopify, which enables us to provide you with the Services. This privacy policy describes how we collect, use or share personal data when you visit, use or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our terms and conditions and this privacy policy, this privacy policy takes precedence regarding the collection, processing and sharing of your personal data.

Please read this privacy policy carefully. By using and accessing any of the Services, you confirm that you have read this privacy policy and agree with the collection, use and sharing of your data as described in this privacy policy.

What personal data do we collect or process?

When we use the term "personal data," we are referring to information that identifies you or another person or can be directly associated with you. Personal data does not include information that is collected anonymously or has been anonymized in a way that prevents identification or association with your person. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from such personal data:

• Contact informationincluding name, postal address, billing address, delivery address, phone number and email address.
• Financial dataincluding credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account informationincluding username, password, security questions, configurations and settings.
• Transaction informationincluding items you view, add to cart, add to wishlist, or purchase, return, exchange or cancel, as well as your past transactions.
• Communication with usincluding information you provide when communicating with us, such as when you send a request to customer support.
• Device informationincluding information about your device, browser or network connection, IP address and other unique identifiers.
• Usage informationincluding information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from youWe collect data, among other things, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal data.
• Automatically through the ServicesWe collect data from your device, among other sources, when you use our products or services or visit our website, as well as through the use of cookies and similar technologies.
• From our service providersWe collect data, among other ways, when we commission our service providers to activate certain technologies and when they collect or process your personal data on our behalf.
• From our partners and other third parties

How do we use your personal data?

Depending on how you interact with us or which services you use, we may use personal data for the following purposes:

• Provision, customization, and improvement of services.We use your personal data to provide you with the services. This includes, among other things, fulfilling our contract with you, processing your payments, executing your orders, storing your configurations and items you are interested in, sending notifications related to your account, creating, maintaining and otherwise managing your account, organizing shipping, facilitating returns and exchanges, enabling you to submit reviews, and creating a personalized shopping experience for you by, for example, recommending products based on your purchases. This may also include using your personal data to better customize and improve the services.
• Marketing and advertising.We use your personal data for marketing and advertising purposes, for example to send marketing and advertising messages via email, SMS or post and to display online advertising to you for products or services related to the services or other websites, also based on items you have previously purchased or added to your shopping cart, as well as other activities related to the services.
• Security and fraud prevention.We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding potential fraudulent, illegal, unsafe or malicious activities, protect public safety and ensure the security of our services. If you decide to use the services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password or other access data with other people.
• Communication with you.We use your personal data to provide you with customer support and effective services, respond promptly to your inquiries, and maintain our business relationship with you.
• Legal reasons.We use your personal data to comply with applicable law or respond to lawful legal proceedings, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual legal disputes, or other adversarial proceedings, and to investigate potential violations of our terms or policies or enforce our terms and policies.

How do we share personal data?

Under certain circumstances, we may share your personal data with third parties for legitimate purposes in accordance with this privacy policy. Such circumstances may include the following:

• At Shopify, these are providers and other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• We share personal data with business and marketing partners who provide marketing services to you and display advertising to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share information about you to display targeted advertising and marketing based on your online activities across different merchants and websites.
• If you request us or otherwise give your consent to share certain information with third parties, for example to deliver products to you, or if you use social media widgets or login integrations.
• We share personal data with our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or insolvency, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, whereby Shopify collects and processes personal data about your access to and use of the Services in order to provide and improve the Services for you. Data you submit to the Services is shared with Shopify and with third parties who may be located in countries other than your country of residence in order to provide and improve the Services for you. To protect, expand, and improve our business, we also use certain advanced Shopify features that incorporate data and information from your interactions with our shop, other merchants, and Shopify. To provide these advanced features, Shopify may use personal data collected from your interactions with our shop, other merchants, and Shopify. Under these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. For more information about how Shopify uses your personal data and what rights you have, please see the Shopify Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights with respect to your personal data listed here Link to Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliate websites or are not controlled by us, you should review their privacy and security policies as well as other terms and conditions. We make no warranty and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information contained on such websites. Information you provide in public or semi-public locations, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of these third-party platforms, without restrictions on how we or any third party may use it. The inclusion of such links by us does not mean that we endorse the content of these platforms or their owners or operators, unless expressly mentioned in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal data from children who are not yet of legal age in your country. If you are the parent or guardian of a child who has provided us with their personal data, you may contact us using the contact information provided below to request the deletion of such data. As of the effective date of this Privacy Policy, we have no knowledge that we "share" or "sell" personal data of persons under 16 years of age (as defined by these terms under applicable law).

Security and Storage of Your Data

Please note that no security measures are perfect or impenetrable, and we therefore cannot guarantee "perfect security." Additionally, information you send to us may be exposed to risks during transmission. We recommend that you do not use insecure channels when transmitting sensitive or confidential information to us.

How long we retain your personal data depends on various factors. These include, for example, whether we need the data to manage your account, provide you with services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Options

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may only apply under certain circumstances, and in certain cases we may decline your request within the limits permitted by law.

• Right to Access/Information.You may have the right to request access to the personal data we have stored about you.
• Right to deletion.You may have the right to request that we delete the personal data we have stored about you.
• Right to rectification.You may have the right to request that we correct inaccurate personal data we have stored about you.
• Right to data portability.You may have the right to receive a copy of the personal data we have stored about you and to request that we transfer it to a third party under certain circumstances and with certain exceptions.
• Managing your communication preferences.We may send you promotional emails. You can object to receiving these emails at any time by using the unsubscribe option included in our emails to you. If you choose to opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You can exercise these rights where indicated in the Services, or by contacting us using the contact details provided below. For more information about how Shopify uses your personal data and what rights you have, including rights relating to data processed by Shopify, please visit https://privacy.shopify.com/en.

Exercising these rights will not result in any disadvantage to you. Where permitted or required by applicable law, we may need to verify your identity before we can process your requests. Under applicable laws, you may designate an authorized representative to make requests on your behalf to exercise your rights. Before we accept such a request from a representative, we will require proof that you have authorized them to act on your behalf. This may require you to confirm your identity directly with us. We will respond to your request promptly in accordance with applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details provided below. Depending on where you reside, you have the right to object to our decision by contacting us using the contact details provided below or by filing a complaint with the competent data protection authority. For the European Economic Area, there is a list of competent data protection supervisory authorities. If you would like to access it, you can do so here.

International Transfers

Please note that we may transfer, store, and process your personal data outside the country where you reside.

When we transfer your personal data outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant United Kingdom authority, unless the data transfer is to a country that demonstrably provides an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date accordingly, and provide any notice required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us by phone at , by email at service@cocoome.com or by mail at cocoome e.U., Gewerbepark 5, 8402 Werndorf, Austria. Under applicable privacy laws, we are the data controller for your personal data.