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Frequently asked questions about our products, shop, or babywearing topics

Can't find an answer to your question? Feel free to write to us:hello@cocoome.com

ABOUT cocoome®

What makes cocoome® special?

All ourwraps and carriers are stretchy, soft and cozy – yetsuper sturdy. That's why they conform perfectly to your baby, offer ergonomic support, and provide optimal hold at the same time. This special combination makes our carriersuniqueand especially comfortable to wear.

Where are cocoome® products made?

Our products aredesigned and developed in Austriaandproduced in Europe. Our production is located inBulgaria, where we work closely with our partners on the ground. Throughregular visits we ensure that our high standards regarding quality, fair working conditions and sustainability are maintained. We place great value on transparent production processes and ethical manufacturing, so you can use our products with a good conscience.

Which materials do we use?

We rely exclusively on high-quality, sustainable materials. Our cloths, carriers and swaddle wraps are made from GOTS-certified organic cotton – which means the fabric is produced in an environmentally friendly and socially responsible way. For our wool felt products, we use 100% natural virgin wool, which regulates temperature and protects your baby in all weather. Our virgin wool is also mulesing free, so you can be sure that it animal-friendly and ethically responsible was sourced.

Are the carriers and wraps ergonomic?

Yes, this is something we place great emphasis on! Our carriers and wraps were developed in close collaboration with midwives, babywearing consultants and physiotherapists developed. They support the rounded spine, the frog leg position and ensure healthy hip development.

TRAGEHILFE FULLBUCKLE NOVA

Ab wann und bis zu welchem Gewicht kann ich die cocoome Nova nutzen?

Ab Geburt (ca. 3,5 kg) bis ca. 12 kg (Größe 86/92)

Die Angaben für die Tragehilfen sind ein Richtwert. Achte stets darauf, dass der Steg von Kniekehle zu Kniekehle reicht. Bist du dir unsicher? Schreib uns gerne unter service@cocoome.com

Sind die Magnetschnallen sicher?

Ja. Die Magnetschnallen schließen sofort beim "zusammenführen" und lassen sich nur durch die Schnallenöffner entriegeln.

Zusätzlich befindet sich am Bauchgurt eine Sicherheitsschlaufe hinter dem Magnetverschluss.

Mit welchem Bauchgurt wird die Babytrage Nova geliefert?

Du bekommst die Nova mit dem weichen Bauchgurt geliefert und kannst optional gerne den festeren Bauchgurt bestellen. 

Warum gibt es einen festeren Bauchgurt für die Nova?

Der weichere Bauchgurt der Nova sorgt besonders in der ersten Zeit nach der Geburt für ein angenehmes, anschmiegsames Tragegefühl. Wenn du dir mit zunehmendem Gewicht deines Babys mehr Stabilität und Unterstützung wünschst, bietet der festere Bauchgurt eine Alternative. So kannst du den Bauchgurt wählen, der am besten zu deinen Bedürfnissen und eurem individuellen Tragegefühl passt.

Bis zu welchem Umfang kann der Bauchgurt der cocoome Nova verstellt werden?

Der Bauchgurt kann bis zu einem Bauchumfang von 130 cm verstellt werden. 

Was ist der Unterschied zwischen der Helium und der Nova?

Nova – Fullbuckle mit Magnetschnallen für schnelles anlegen und Sicherheitsmagnetschnallen. Extra weiche und breite Träger aus kuscheliger Bio-Baumwolle.

Helium – Halfbuckle mit breiten Schulterträgern zum binden für super angenehmes Tragegefühl an Schultern und Rücken.

FULLBUCKLE CARRIER NOVA

Ab und bis wann kann ich die Nova GROW verwenden?

Die Nova GROW ist eine mitwachsende Trage. Du kannst sie ab Größe 68 bis ca. Größe 98/104 verwenden.

Bis zu welchem Gewicht kann die Nova GROW verwendet werden?

Wir haben die Nova GROW bis 20 kg getestet.

Wo werden die Magnetschnallen der Nova GROW befestigt - am Rückenteil oder am Bauchgurt?

Hier kannst du frei wählen, entweder am Bauchgurt oder am Rückenteil, so wie es für euch passt. 

Wenn dein Baby größer wird und du mehr Entlastung brauchst, dann probiere es mit den Magnetschnallen am Rückenteil.

Are the magnetic buckles safe?

Yes. The magnetic buckles snap together instantly when "brought together" and can only be unlocked by the buckle opener.

Additionally, there is a safety loop on the waist belt behind the magnetic closure.

What's the difference between the Helium and the Nova?

Nova – Full buckle with magnetic closures for quick fastening and safety magnetic buckles. Extra soft and wide straps made from cozy organic cotton.

Helium – Half buckle with wide shoulder straps to tie for a super comfortable wearing experience on shoulders and back.

Bis zu welchem Bauchumfang kann der Bauchgurt verstellt werden?

Den Bauchgurt der Nova GROW kannst du bis zu einem Bauchumfang von 160 cm verstellen. 

BABY CARRIERS

Which baby carriers does cocoo·me® offer?

We offer the Helium, Helium Plus, the Special Edition with midwife Isabelle, Helium Toddler, as well as the new Nova full buckle carrier. If you have any questions about the different carriers, feel free to contact us at service@cocoome.com

What's the difference between Helium and Helium Plus?

The Helium is especially soft and clingy – ideal from birth until about 12 kg. The Helium Plus is somewhat firmer and more stable in fabric, making it also suitable for longer wearing periods and heavier babies up to about 15 kg.

Is the Helium Plus tied the same way as the regular Helium?

Yes, the Helium Plus is tied the same way as the Helium. The only difference is in the fabric, which is more stable but still soft and clingy.

From when and up to what weight can I use the carriers?
  • Helium: from about 3 kg to 12 kg
  • Helium Plus:from approx. 3.5 kg to 15 kg
  • Special Edition Midwife Isabelle:from approx. 3.5 kg to 15 kg

The weight ranges for our carriers are guidelines. Always make sure the seat width reaches from knee bend to knee bend. Unsure? Feel free to reach out to us at service@cocoome.com

Can I carry my baby on my back with the carrier?

Yes, back carrying is possible once your baby has stable head control.

What sets the Special Edition Midwife Isabelle apart from the standard version?

The Special Edition by Isabelle is a Helium Plus model with special features:

  • Vegan & sustainable
  • Neck pillow made from kapok for natural support
  • Fine-mesh fabric for extra stability
  • Load capacity up to 15 kg
  • Minimalist design, developed with midwife Isabelle
Where can I find the neck pillow and the button elastic?

The neck roll is integrated in the upper area of the carrier (small opening on the inside). The button elastic is located on the pouch.

Can I breastfeed in the carrier?

Yes, many parents breastfeed their baby comfortably in the carrier, especially in the front-carry position. After nursing, please reposition baby higher so the airways remain clear. You'll find a tutorial on our Instagram channel.

Is the carrier ergonomic for my baby?

Yes, all our carriers support the healthy M-position (legs spread in a natural squat position) and are ergonomic for both baby and wearer.

Up to what waist circumference can the waist belt be adjusted?

The waist belt can be adjusted up to a circumference of 160 cm.

What's the difference between a wrap and a structured carrier?

Wrap:Adapts perfectly to your baby and you. Can be used from birth and grows with your child for years. The soft, elastic yet supportive fabric is especially ergonomic and cozy – ideal for the postpartum period and building a strong bond.

Halfbuckle Carrier (Helium and Helium Plus):A combination of a wrap and a structured carrier. Pre-formed with an ergonomic waist belt for better support and wide straps that are tied. This makes it especially easy to put on and combines the comfort of a wrap with the simple handling of a structured carrier.

WRAPS & SLINGS

What wraps are available?

We stock exclusively stretchy wraps – in four variants:

  • Sling Bamboo Light – our summer wrap, particularly airy and soft; ideal for newborns and small babies up to about 8 kg
  • Sling (Classic) – Our all-rounder! Super stable and yet wonderfully soft; from birth up to about 15 kg
  • Sling Preemie – specially designed for premature babies and very small newborns; usable up to about 7 kg
  • Sling Toddler – stretchy wrap for toddlers, woven tighter and more densely for noticeably better support (ideal from size 80/86 onwards)
What's the difference between Sling and Sling Bamboo Light?

Sling Bamboo Light: lighter, airier and softer – perfect for warm days and the first months

Sling (Classic):firm grip, stable and soft at the same time – suitable from birth

From when can I use a baby wrap and until when?
  • Sling Preemie:specially designed for premature babies and delicate newborns, up to approx. 7 kg
  • Sling Bamboo Light:from birth to approx. 8 kg
  • Sling (Classic):from birth to approx. 15 kg
  • Sling Toddler:for toddlers from size 80/86, up to approx. 20 kg

The specifications for our carriers are a guideline. Always make sure the fabric reaches from knee to knee. Unsure? Feel free to write to us at service@cocoome.com

Is a baby wrap or a carrier better for my baby?

Both are ergonomic – it depends on your needs:

  • Baby wrap:maximally snug and flexible in binding, adapts perfectly and grows with your child.
  • Carrier (e.g. Helium/Helium Plus):quicker to put on, especially practical for everyday use and frequent in-and-out.
Can I carry a premature baby with a baby wrap?

Yes. That's what our Sling Preemie was specially developed for.

Can I carry a toddler with an elastic wrap sling?

Yes, with our Sling Toddler this is possible. Thanks to its tight knit pattern, it's particularly stable and designed for toddlers – ideal for experienced babywearing parents.

What is the right carrier or wrap for me?

Choosing the right babywearing solution or wrap depends on your individual needs and preferences.

  • Our elastic wrap sling Sling is suitable for very small babies because it hugs their body perfectly. It grows with them for a long time and thus offers a particularly long period of use.
  • Our Helium/Helium Plus Halfbuckle carrier combines the benefits of a wrap with the easy handling of a carrier. Ideal for parents looking for a quick and ergonomic solution.
  • Our ring sling is a particularly practical and quick babywearing option that's perfect for short trips or older babies who like to be carried on the hip. It's easy to adjust and provides a natural carrying feel.

If you're unsure which carrier is best for you, feel free to contact us at service@cocoome.com. Please send us some information about your baby (age, weight) and your personal preferences so we can advise you optimally!

CARRIERS FOR TODDLERS

From what size/weight can I use the Helium Toddler?

From approx. size 86 or from 12 kg – depending on the child's build.

Up to what size/weight can I use the Helium Toddler?

Up to approximately size 110 and max. 20 kg.

What's the difference between Helium Toddler and Sling Toddler?

The Helium Toddler is a sturdy half-buckle carrier with hip belt and tie straps. The Sling Toddler is a wider, sturdier wrap – especially ideal for experienced babywearers.

JACKET EXTENSION CLIP-IN

What is the clip-in jacket extension and how do I use it?

The clip-in makes your own jacket baby-wearing ready. It attaches with clips and fits any jacket. With two inserts, you're equipped for every season.

Does the jacket extension fit every jacket?

Yes, the clips work regardless of the closure type.

For which season/temperature is the clip-in jacket extension?

A light insert for spring/autumn and a warm insert for winter (both included in the delivery).

Can I reorder spare parts?

Yes, clips and inserts can be reordered in the shop.

What's included in the delivery?

The jacket extension, plus a lightweight insert for spring/autumn and a warm insert for winter, along with matching universal clips.

Up to what age/weight of baby can I use it?

The jacket extension grows with your child and is suitable for the entire babywearing journey from birth through toddlerhood.

How do I use the clip-in jacket extension as a maternity jacket?

Turn the clip-in upside down and you can open the zipper from the top as usual.

Can I wash the clip-in jacket extension?

Yes, you can wash it at 30°C on a delicate cycle (without fabric softener).

Is there a hood available for the clip-in jacket extension?

Yes, you can order a matching hood separately and it's super easy to attach.

BOILED WOOL

What are the benefits of boiled wool for babies and toddlers?

Boiled wool regulates temperature, is breathable, and water-repellent – perfect for cold days.

Is boiled wool weatherproof and breathable?

Yes, it's wind and water-repellent while remaining breathable.

How do I properly care for boiled wool products?

Usually airing out is enough. For stains, gently hand wash in cold water or use the wool wash cycle with special wool detergent. Don't use a dryer.

CARE & TIPS

How do I properly wash my cocoome® products?

Please follow the care instructions on the product. You'll find detailed cleaning and care instructions on each product page under the PDF "Care Guide".Go to the instructions

Do I need to wash the carrier before first use?

No, we recommend not washing the carrier before first use. The cotton fabrics we use are processed without harmful substances. Unnecessary washing can shorten the carrier's lifespan.

Can I dry the carrier in the dryer?

No, please air dry it.

Can I iron the carrier?

Only at low temperature and without steam. Please do not iron the waist belt.

Is it normal for the edges to curl?

Yes, this is normal with elastic fabrics and does not affect the function.

ORDER & SHIPPING

What are the shipping costs?

Within the EU we ship free of shipping costs from an order value of 80 € with free shipping.

For orders under 80 €, we charge shipping based on country. You'll find exact information here.

How long does shipping take?

Shipping is from Austria with Österreichische Post.

  • Austria: Delivery time approx. 2-3 business days
  • Germany: Delivery time approx. 2-5 business days

Here you'll find information for other countries.

Can I return or exchange my order?

Yes, you can return or exchange your order within 14 days of receipt. The items must be unworn, unwashed, and in original packaging.

  • Please include the completed withdrawal form with your return so we can process it quickly.
  • Once we receive and inspect your return, we'll refund the purchase amount (minus express shipping costs).
  • Return shipping costs are the customer's responsibility, unless the return is due to our error.

If you'd like a different size or color, please contact us at service@cocoome.com

What payment methods are available?
  • Credit card (Visa, MasterCard, American Express)
  • PayPal
  • Instant Bank Transfer (Klarna)
  • Prepayment / Bank Transfer
  • Apple Pay & Google Pay
Mit welchem Versanddienstleister erfolgt mein Rückversand?

Bitte gib bei deiner Rücksendeanfrage an, mit welchem Versanddienstleister du dein Paket zurücksenden möchtest. Eine nachträgliche Änderung des ausgewählten Versanddienstleisters ist leider nicht möglich.

SERVICE

Do you offer B-stock or returned like-new items?

Yes, on request. B-stock may have minor cosmetic imperfections but is fully functional. Returns are unused and in perfect condition.

My button elastic broke – is there a replacement available?

Yes, you can order replacement button elastics directly from our shop.

Do you offer gift vouchers?

Yes, we offer gift vouchers.Check here.

Can I change my order after placing it?

As long as it hasn't been shipped yet, yes! Please contact us via email as soon as possible.

How can I reach customer service?

By email at service@cocoome.com or by phone on weekdays from 8–12 noon at +43 676 944 4630

Response time: 1–2 business days

My carrier doesn't fit optimally, what can I do?

If you're unsure whether your carrier is positioned correctly, you can contact us anytime! We offer free online babywearing consultation. Just send us an email to trageberatung@cocoome.com with several photos from different angles so we can help you specifically.

I'm not sure which carrier is right for me?

No problem, we have a test carrier where you can test a model of your choice for 1 week. Go to the test carrier.