{"id":38388,"date":"2025-02-14T09:57:51","date_gmt":"2025-02-14T08:57:51","guid":{"rendered":"https:\/\/www.cocoome.com\/faq\/"},"modified":"2025-06-27T10:10:05","modified_gmt":"2025-06-27T08:10:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.cocoome.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=&#8221;.vc_custom_1603984384180{margin-bottom: 0px !important;}&#8221;][vc_column]<div class=\"clearboth\"><\/div><style>#thegem-divider-6a05801bc24a3 {margin-top: 32px !important;}<\/style><div id=\"thegem-divider-6a05801bc24a3\" class=\"gem-divider  \" style=\"\" ><\/div>[vc_column_text css=&#8221;.vc_custom_1739524559055{margin-bottom: 5px !important;}&#8221;]<\/p>\n<h1 class=\"title-h2\" style=\"text-align: center;\">Frequently asked questions about products, our store or wearing topics<\/h1>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<div class=\"styled-subtitle\" style=\"text-align: center;\">If you can&#8217;t find an answer to your question, please write to us at: <a href=\"mailto:hello@cocoome.com\">hello@cocoome.com<\/a><\/div>\n<p>[\/vc_column_text]<div class=\"clearboth\"><\/div><style>#thegem-divider-6a05801bc2500 {margin-top: 60px !important;}<\/style><div id=\"thegem-divider-6a05801bc2500\" class=\"gem-divider  \" style=\"\" ><\/div>[\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1743065691532{padding-top: 15px !important;padding-bottom: 15px !important;background-color: #5A636A !important;}&#8221;]<\/p>\n<h3 style=\"text-align: center;\"><span style=\"color: #ffffff;\">ABOUT COCOOME\u00ae<\/span><\/h3>\n<p>[\/vc_column_text][vc_toggle title=&#8221;What makes cocoo-me\u00ae special?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]All our <strong data-start=\"187\" data-end=\"228\">slings and carriers are elastic<\/strong>, soft and cuddly &#8211; but still <strong data-start=\"266\" data-end=\"282\">super stable<\/strong>. As a result, they adapt perfectly to your baby, offer an ergonomic position and optimum support at the same time. This special combination makes our carriers <strong data-start=\"447\" data-end=\"462\">unique<\/strong> and particularly comfortable to wear.[\/vc_toggle][vc_toggle title=&#8221;Where are cocoo-me\u00ae products manufactured?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]Our products are <strong data-start=\"133\" data-end=\"173\">designed and developed in Austria<\/strong> and <strong data-start=\"178\" data-end=\"202\">produced in Europe<\/strong>. Our production is located in <strong data-start=\"239\" data-end=\"252\" data-is-only-node=\"\">Bulgaria<\/strong>, where we work in close cooperation with our local partners. Through <strong data-start=\"334\" data-end=\"357\">regular visits<\/strong>, we ensure that our high standards in terms of <strong data-start=\"419\" data-end=\"476\">quality, fair working conditions and sustainability<\/strong> are maintained. We attach great importance to <strong data-start=\"523\" data-end=\"559\">transparent production processes<\/strong> and <strong data-start=\"569\" data-end=\"593\">ethical manufacturing<\/strong> so that you can use our products with a good feeling.[\/vc_toggle][vc_toggle title=&#8221;What materials do we use?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<p data-start=\"62\" data-end=\"603\">We only use high-quality, sustainable materials. Our slings, baby carriers and pucksacks are made from <strong data-start=\"184\" data-end=\"221\">GOTS-certified organic cotton<\/strong> &#8211; this means that the fabric is produced in <strong data-start=\"253\" data-end=\"295\">an environmentally friendly and socially responsible way <\/strong>. For our woolwalk items, we use <strong data-start=\"349\" data-end=\"380\">100% natural new wool<\/strong>, which has a <strong data-start=\"386\" data-end=\"412\">temperature-regulating <\/strong>effect and protects your baby in all weathers. Our <strong data-start=\"466\" data-end=\"503\">new wool is also mulesing free<\/strong>, so you can be sure that it was obtained in <strong data-start=\"544\" data-end=\"585\">an animal-friendly and ethical<\/strong> way.   <\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;Why is organic cotton better for babies?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]The GOTS certification of the fabrics guarantees that the cotton was grown without harmful chemicals or pesticides. This is particularly important for babies&#8217; sensitive skin. Our fabrics are also cuddly soft and particularly gentle &#8211; perfect for newborns and babies.[\/vc_toggle][vc_toggle title=&#8221;Are the stretchers and slings ergonomic?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]Yes, we attach particular importance to this! Our carriers and slings were developed in close cooperation with <strong data-start=\"870\" data-end=\"904\">midwives, babywearing consultants and physiotherapists<\/strong>. They support the <strong data-start=\"938\" data-end=\"955\">rounded back<\/strong>, the <strong data-start=\"961\" data-end=\"985\">spread-squat position<\/strong> and ensure healthy hip development.[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1743066030051{padding-top: 15px !important;padding-bottom: 15px !important;background-color: #5A636A !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #ffffff;\">ORDER &amp; SHIPPING<\/span><\/h4>\n<p>[\/vc_column_text][vc_toggle title=&#8221;How high are the shipping costs?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]We offer free shipping within the EU for orders over \u20ac80.<\/p>\n<p>For orders under 80 \u20ac we charge depending on the country. You can find detailed information <a href=\"https:\/\/www.cocoome.com\/en\/shipping\/\">here<\/a>.[\/vc_toggle][vc_toggle title=&#8221;How long does shipping take?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]Shipping from Austria by Austrian Post.<\/p>\n<p>Austria: Delivery time approx. 2-3 working days<br \/>\nGermany: Delivery time approx. 2-5 working days<\/p>\n<p><a href=\"https:\/\/www.cocoome.com\/en\/shipping\/\">Here<\/a> you can find the information for other countries[\/vc_toggle][vc_toggle title=&#8221;Can I return or exchange my order?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]Yes, you can return or exchange your order within <strong data-start=\"170\" data-end=\"182\" data-is-only-node=\"\">14 days<\/strong> of receipt. The items must be <strong data-start=\"244\" data-end=\"297\">unworn, unwashed and in their original packaging<\/strong>. <\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul data-start=\"308\" data-end=\"736\">\n<li data-start=\"403\" data-end=\"520\"><strong data-start=\"405\" data-end=\"466\">Enclose the completed withdrawal form with your return<\/strong> so that we can quickly assign the return.<\/li>\n<li data-start=\"523\" data-end=\"628\">After receiving and checking the return, we will refund the purchase amount (minus express shipping costs).<\/li>\n<li data-start=\"631\" data-end=\"736\">Return costs are to be borne by the buyer, unless it is an error on our part.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p data-start=\"738\" data-end=\"837\" data-is-last-node=\"\" data-is-only-node=\"\">If you would like a different size or color, please contact us at service@cocoome.com<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What payment options are available?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<ul>\n<li data-start=\"163\" data-end=\"219\"><strong data-start=\"165\" data-end=\"180\">Credit card<\/strong> (Visa, MasterCard, American Express)<\/li>\n<li data-start=\"220\" data-end=\"234\"><strong data-start=\"222\" data-end=\"232\">PayPal<\/strong><\/li>\n<li data-start=\"235\" data-end=\"269\"><strong data-start=\"237\" data-end=\"267\">Instant bank transfer (Klarna)<\/strong><\/li>\n<li data-start=\"301\" data-end=\"335\"><strong data-start=\"303\" data-end=\"333\">Prepayment \/ bank transfer<\/strong><\/li>\n<li data-start=\"301\" data-end=\"335\"><strong>Apple Pay &amp; Google Pay<\/strong><\/li>\n<\/ul>\n<p>[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1743066088792{padding-top: 15px !important;padding-bottom: 15px !important;background-color: #5A636A !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #ffffff;\">Products<\/span><\/h4>\n<p>[\/vc_column_text][vc_toggle title=&#8221;What slings and carrying aids are available?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<p data-start=\"142\" data-end=\"348\">We offer a large selection of different <strong data-start=\"223\" data-end=\"251\">elastic slings<\/strong> and <strong data-start=\"256\" data-end=\"277\">half-buckle sl<\/strong> ings &#8211; for <strong data-start=\"284\" data-end=\"316\">premature babies up to toddler size<\/strong>.<br data-start=\"317\" data-end=\"320\" data-is-only-node=\"\">Take a look around our store and discover our various baby carriers. If you have any questions, please contact us at <a href=\"mailto:service@cocoome.com\">service@cocoome.com<\/a> <\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What is the difference between a sling and a baby carrier?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<ul>\n<li data-start=\"78\" data-end=\"341\">\n<p data-start=\"80\" data-end=\"341\"><strong data-start=\"80\" data-end=\"93\">Baby sling<\/strong>: Adapts perfectly to baby and carrier. It can be used with very small babies and grows with them for a long time. The soft, elastic yet sturdy material makes it particularly ergonomic and cozy &#8211; ideal for the postpartum period and a close bond.  <\/p>\n<\/li>\n<li data-start=\"343\" data-end=\"669\" data-is-last-node=\"\">\n<p data-start=\"345\" data-end=\"669\" data-is-last-node=\"\"><strong data-start=\"345\" data-end=\"374\">Halfbuckle sling (Helium)<\/strong>: A combination of sling and baby carrier. Pre-shaped with an ergonomic waist belt for better support and wide straps that can be tied. This makes it particularly easy to put on and combines the comfort of a sling with the simple handling of a baby carrier.  <\/p>\n<\/li>\n<li data-start=\"500\" data-end=\"592\">\n<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What is the right carrier\/sling for me?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<p data-start=\"80\" data-end=\"277\">Choosing the right baby carrier or sling depends on <strong data-start=\"220\" data-end=\"271\">your individual needs and preferences.<\/strong> <\/p>\n<ul data-start=\"279\" data-end=\"893\">\n<li data-start=\"279\" data-end=\"433\">Our <strong>elastic sling<\/strong> is suitable for very small babies as it fits perfectly to their body. It grows with your baby for a long time and therefore offers a particularly long service life. <\/li>\n<li data-start=\"434\" data-end=\"628\">Our <strong>Helium<\/strong> <strong data-start=\"443\" data-end=\"464\">Halfbuckle carrier<\/strong> combines the advantages of a sling with the ease of use of a baby carrier &#8211; ideal for parents looking for a <strong data-start=\"582\" data-end=\"618\">quick and ergonomic solution<\/strong>.<\/li>\n<li data-start=\"629\" data-end=\"893\">Our <strong data-start=\"637\" data-end=\"650\">ring sling<\/strong> is a particularly <strong data-start=\"670\" data-end=\"711\">practical and quick carrying option<\/strong> that is perfect for short distances or larger babies who like to be carried on the hip. It is easy to adjust and provides a <strong data-start=\"863\" data-end=\"890\">natural feel<\/strong>. <\/li>\n<\/ul>\n<p data-start=\"895\" data-end=\"1199\">If you are unsure which stretcher suits you best, please get in touch with us at <a href=\"mailto:service@cocoome.com\"><strong data-start=\"1016\" data-end=\"1045\">service@cocoome.com<\/strong><\/a>. Send us some information about your baby (age, weight) and your personal preferences so that we can give you the best advice! <\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What is the difference between the cocoo-me\u00ae Helium and the Helium by Hebamme Isabelle?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<p class=\"\" data-start=\"261\" data-end=\"431\">The <strong data-start=\"265\" data-end=\"297\">cocoo-me\u00ae Helium by Isabelle<\/strong> is a<strong data-start=\"307\" data-end=\"344\"> special edition<\/strong> of our popular Helium carrier &#8211; with special features for even more comfort &amp; style:<\/p>\n<ul data-start=\"433\" data-end=\"779\">\n<li class=\"\" data-start=\"433\" data-end=\"502\">\n<p class=\"\" data-start=\"435\" data-end=\"502\"><strong data-start=\"435\" data-end=\"457\">Vegan &amp; sustainable<\/strong> &#8211; completely free from animal materials<\/p>\n<\/li>\n<li class=\"\" data-start=\"503\" data-end=\"568\">\n<p class=\"\" data-start=\"505\" data-end=\"568\"><strong data-start=\"505\" data-end=\"530\">Neck roll made of kapok<\/strong> &#8211; for gentle, natural head support<\/p>\n<\/li>\n<li class=\"\" data-start=\"569\" data-end=\"639\">\n<p class=\"\" data-start=\"571\" data-end=\"639\"><strong data-start=\"571\" data-end=\"605\">Tighter knitted fabric<\/strong> &#8211; offers more stability &amp; support<\/p>\n<\/li>\n<li class=\"\" data-start=\"640\" data-end=\"695\">\n<p class=\"\" data-start=\"642\" data-end=\"695\"><strong data-start=\"642\" data-end=\"665\">Load capacity up to 15 kg<\/strong> (standard helium up to 12 kg)<\/p>\n<\/li>\n<li class=\"\" data-start=\"696\" data-end=\"779\">\n<p class=\"\" data-start=\"698\" data-end=\"779\"><strong data-start=\"698\" data-end=\"734\">Clean, minimalist design<\/strong> &#8211; developed exclusively with midwife Isabelle<\/p>\n<\/li>\n<\/ul>\n<p class=\"\" data-start=\"781\" data-end=\"931\">Ideal for anyone looking for a <strong data-start=\"806\" data-end=\"855\">particularly well thought-out and stylish baby carrier<\/strong> from birth &#8211; recommended and co-designed by an experienced midwife.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;From when and up to what weight\/size can I use the sling or baby carrier?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<ul>\n<li data-start=\"97\" data-end=\"145\"><strong data-start=\"99\" data-end=\"108\">Sling<\/strong>: Can be used from birth, up to max. 15 kg <\/li>\n<li data-start=\"146\" data-end=\"213\"><strong data-start=\"148\" data-end=\"158\">Helium<\/strong>: From approx. 3.2 kg (size 50\/56) to 12 kg (size 80\/86)<\/li>\n<li data-start=\"214\" data-end=\"262\"><strong data-start=\"216\" data-end=\"235\">Helium Isabelle<\/strong>: From approx. 3.5 kg to 15 kg<\/li>\n<li data-start=\"263\" data-end=\"316\"><strong data-start=\"265\" data-end=\"276\">Toddler<\/strong>: From size 86 to approx. 110 (max. 20 kg)<\/li>\n<li data-start=\"317\" data-end=\"354\" data-is-last-node=\"\"><strong data-start=\"319\" data-end=\"333\">Ring Sling<\/strong>: From birth up to 12 kg<\/li>\n<\/ul>\n<p>The specifications for the carrying aids are a guideline. Always make sure that the bar reaches from the back of the knee to the back of the knee. Are you unsure? Please write to us at <a href=\"mailto:serive@cocoome.com\">serive@cocoome.com<\/a>[\/vc_toggle][vc_toggle title=&#8221;I have a premature baby &#8211; what can I use?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]Our <strong data-start=\"1076\" data-end=\"1097\">preemie sling<\/strong> was specially developed for premature babies. It is particularly soft and stretchy to keep your baby safe and secure &#8211; ideal for extensive skin-to-skin contact.<br data-start=\"1273\" data-end=\"1276\">If you are unsure, please contact our <strong data-start=\"1331\" data-end=\"1348\">babywearing advice<\/strong> team: <strong data-start=\"1350\" data-end=\"1379\"><a rel=\"noopener\" data-start=\"1352\" data-end=\"1377\">trageberatung@cocoome.com<\/a><\/strong> <\/p>\n<p><a href=\"https:\/\/www.cocoome.com\/en\/instructions-for-cocoo-me\/sling-preemie-instructions\/\">Here you will<\/a> also find a special binding method for premature babies.[\/vc_toggle][vc_toggle title=&#8221;Are there also products for small children?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<p data-start=\"740\" data-end=\"834\">Yes, we have special sizes for larger babies and toddlers (approx. from size 80\/86):<\/p>\n<ul data-start=\"837\" data-end=\"1010\">\n<li data-start=\"837\" data-end=\"924\"><strong data-start=\"839\" data-end=\"869\">Helium Toddler<\/strong> &#8211; for toddlers who still like to be worn.<\/li>\n<li data-start=\"927\" data-end=\"1010\"><strong data-start=\"929\" data-end=\"950\">Sling Toddler sling<\/strong> &#8211; a wider and even more stable version of our sling<\/li>\n<\/ul>\n<p>[\/vc_toggle][vc_toggle title=&#8221;What is the clip-in jacket extension and how do I use it?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]<\/p>\n<p data-start=\"1385\" data-end=\"1558\">The <strong data-start=\"1461\" data-end=\"1490\">clip-in jacket extension<\/strong> makes your <strong data-start=\"1503\" data-end=\"1555\">own jacket suitable for wearing and pregnancy:<\/strong><\/p>\n<ul data-start=\"1561\" data-end=\"1729\">\n<li data-start=\"1561\" data-end=\"1622\">You simply attach them to your jacket with clips. It doesn&#8217;t matter whether your jacket has a zipper or buttons.<\/li>\n<li data-start=\"1561\" data-end=\"1622\">The clip-in fits on every jacket.<\/li>\n<li data-start=\"1625\" data-end=\"1677\"><strong>Interchangeable inserts<\/strong> &#8211; for winter and transitional seasons (both included)<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.cocoome.com\/en\/instructions-for-cocoo-me\/clip-in-jacket-extension-instructions\/\"><strong>Here<\/strong><\/a> you can also find a video on how to use the jacket extension.[\/vc_toggle][vc_toggle title=&#8221;Are there also B-goods or returned goods as good as new?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]Yes, we offer both <strong data-start=\"216\" data-end=\"226\">B-goods<\/strong> and <strong data-start=\"236\" data-end=\"268\">returned goods in mint condition<\/strong> on request.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul data-start=\"277\" data-end=\"650\">\n<li data-start=\"277\" data-end=\"412\"><strong data-start=\"279\" data-end=\"289\">B-goods<\/strong>: These products may have minor visual defects (e.g. minimal knitting faults), but are <strong data-start=\"384\" data-end=\"409\">fully functional<\/strong>.<\/li>\n<li data-start=\"415\" data-end=\"650\"><strong data-start=\"417\" data-end=\"449\">Returned goods as good as new<\/strong>: These products have been returned by our customers but are <strong data-start=\"519\" data-end=\"544\">completely unused<\/strong> and in perfect condition. Due to the return, they can no longer be sold as &#8220;new&#8221;. <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p data-start=\"652\" data-end=\"808\">If you are interested, please send us an e-mail to <a href=\"mailto:service@cocoome.com\"><strong data-start=\"705\" data-end=\"728\">service@cocoome.com<\/strong><\/a>. We will be happy to inform you about current availability and prices. <\/p>\n<p>[\/vc_toggle][\/vc_column][\/vc_row][vc_column][\/vc_column][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1743066324707{padding-top: 15px !important;padding-bottom: 15px !important;background-color: #5A636A !important;}&#8221;]<\/p>\n<h4 style=\"text-align: center;\"><span style=\"color: #ffffff;\">CARE &amp; TIPS<\/span><\/h4>\n<p>[\/vc_column_text][vc_toggle title=&#8221;How do I wash my cocoo-me\u00ae products properly?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]Please follow the <strong data-start=\"220\" data-end=\"249\">care instructions on the product<\/strong>. Detailed instructions for cleaning and care can be found on the respective product page under the PDF <strong data-start=\"350\" data-end=\"371\">&#8220;Care instructions&#8221;.<\/strong> Click here for the <a href=\"https:\/\/www.cocoome.com\/en\/instructions-for-cocoo-me\/\">instructions<\/a>[\/vc_toggle][vc_toggle title=&#8221;Do I have to wash the stretcher before using it for the first time?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]No, we <strong data-start=\"820\" data-end=\"864\">do not<\/strong> recommend <strong data-start=\"820\" data-end=\"864\">washing<\/strong> the baby carrier <strong data-start=\"820\" data-end=\"864\">before first use<\/strong>. The cotton fabrics we use are <strong data-start=\"885\" data-end=\"906\">GOTS-certified <\/strong>and are already free of harmful substances. Unnecessary washing can shorten the life of the carrier.[\/vc_toggle][vc_toggle title=&#8221;Any questions about care?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]We are happy to help you! If you have any further questions regarding care, please contact us at <a href=\"mailto:service@cocoome.com\">service@cocoome.com<\/a>[\/vc_toggle][vc_toggle title=&#8221;My stretcher does not fit perfectly &#8211; what can I do?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]If you are unsure whether the carrier fits correctly, you can contact us at any time! We offer <strong data-start=\"1182\" data-end=\"1217\">free online babywearing advice<\/strong>. Just send us an e-mail to <strong data-start=\"1257\" data-end=\"1286\"><a rel=\"noopener\" data-start=\"1259\" data-end=\"1284\">trageberatung@cocoome.com<\/a><\/strong> with several <strong data-start=\"1300\" data-end=\"1340\">photos from different angles<\/strong> so that we can help you specifically.[\/vc_toggle][vc_toggle title=&#8221;I&apos;m not sure if a stretcher is right for me?&#8221; size=&#8221;lg&#8221; custom_font_container=&#8221;tag:h2|text_align:left|color:%235A636A&#8221; custom_use_theme_fonts=&#8221;yes&#8221; css=&#8221;&#8221; use_custom_heading=&#8221;true&#8221;]No problem, we have a test carrier where you can test a model of your choice for 1 week. <a href=\"https:\/\/www.cocoome.com\/it\/produkt\/cocoo-me-helium-marsupio-per-bambini-kopie\/\">Click here<\/a> for the test carrier.[\/vc_toggle][\/vc_column][\/vc_row][vc_column][\/vc_column][vc_column][\/vc_column]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1603984384180{margin-bottom: 0px !important;}&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1739524559055{margin-bottom: 5px !important;}&#8221;] Frequently asked questions about products, our store or wearing topics [\/vc_column_text][vc_column_text css=&#8221;&#8221;] If&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-38388","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.cocoome.com\/en\/wp-json\/wp\/v2\/pages\/38388","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cocoome.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cocoome.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cocoome.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cocoome.com\/en\/wp-json\/wp\/v2\/comments?post=38388"}],"version-history":[{"count":0,"href":"https:\/\/www.cocoome.com\/en\/wp-json\/wp\/v2\/pages\/38388\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.cocoome.com\/en\/wp-json\/wp\/v2\/media?parent=38388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}